As members of ESCA we recognize the need for standards of professionalism in the relationship between contractor and customer and within the industry as a whole. We recognize that our customers come from every aspect of the exhibition, meeting and special events industry, ranging from the organizer to the attendee. All ESCA members pledge to conduct their business activities with integrity. ESCA members understand that they are responsible for the professional conduct of persons in their employ. Consequently, they undertake, through exemplary conduct at all times to secure observance by their employees of this code of ethics.
ESCA members pledge to act in accordance with the following principles of the ESCA code of ethics.
Responsibilities of all members:
ESCA members will provide factual and accurate information about their services and the services of any firm they represent. They will not use deceptive practices.
ESCA members will provide complete details about terms and conditions of any services, including cancellation and service fee policies, before accepting deposits.
ESCA members will provide all services as stated in their agreement or written confirmation, or provide alternate services of equal or greater value, or provide appropriate compensation.
ESCA members will serve in a spirit of partnership with show management, other contractors, facilities management and exhibitors.
ESCA members will offer prompt, reliable and courteous service at all times.
ESCA members shall abide by all federal, state and local laws and regulations.
ESCA members will comply with all codes and standards regarding safety, performance, show rules and regulations.
ESCA members will treat every customer transaction confidentially and not disclose any information without permission of the customer, unless required by law.
- Conflict of Interest
ESCA members will not allow any preferred relationships with suppliers and sub-contractors to interfere with the interests of their clients.
ESCA members will work with their customers to resolve disputes quickly and fairly, and, if necessary, through mediation or then through arbitration.