News and Updates

Philadelphia Carpenters Union Lead Trade Show Industry with Customer Service Training for Members

June 22, 2022  

For Immediate Release:

Philadelphia, PA (May 21, 2022) –Philadelphia trade show carpenters of the Eastern Atlantic States Regional Council of Carpenters participated in a Customer Service Training program facilitated by Bob Jacobson Senior Program Director United Brotherhood of Carpenters International Training Center Las Vegas, NV

120 carpenters gathered early Saturday morning for a four-hour Customer Service Training program. The training, an encouraged session by the United Brotherhood of Carpenters (UBC), teaches Union Carpenters the value of displaying exceptional customer service while working on trade show projects.

This was the second year in a row the EAS Carpenters provided this training for interested members in Philadelphia.

“We value having our members trained in customer service and this opportunity allows them to experience top training and expertise relevant to our industry,” explained Robert Tarby, Director of Trade Shows and Special Assignments of the Eastern Atlantic States Regional Council of Carpenters.

“The Carpenters Union have a reputation for their highly skilled craftsmanship,” said Mayor Jim Kenney who spoke to the carpenters in attendance, “They are on the right track in customer service initiatives and are doing a great job at this year’s Philadelphia Flower Show.”

“You know you’re doing something right when your guest asks you, how can you help us deliver this message to our staff” explained Anthony Squilla, Trade Show Council Representative.

Many invited guests attended, witnessing the Philadelphia local carpenters being educated on how to deliver world class customer service. In attendance were many elected state and local officials, trade show general contractors, exhibitor appointed contractors, along with The National Trade Show Alliance and ESCA (Exhibitor Service Contractors Association)